FAQ

Questions? We've Got Answers.

Everything you need to know before you step into the labs. If it's not covered here, our team is one call or message away.

We're here to help — before, during, and after your mission.

Find Us

Unit 7, Beacon Works, Ashford, Kent TN24 8AB

Good to Know

General FAQs

Where are you located?

We're in Ashford, Kent, with free parking on-site and a 5-minute walk from Ashford International Station.

Where are you located?

Is there an age limit?

Under 12s must be accompanied by an adult. Some rooms may have specific age recommendations.

How safe are the rooms?

All rooms are fully monitored, and game masters can intervene at any time. Emergency exits are clearly marked.

How safe are the rooms?

What should we wear?

Comfortable clothing and closed-toe shoes are recommended, especially for rooms with physical activity.

Plan Ahead

Booking & Policies

How far in advance should we book?

We recommend booking at least 24 hours in advance, especially for weekends.

How far in advance should we book?

What if we arrive late?

Please arrive 15 minutes early. Late arrivals may shorten your game time.

Can we bring food or drinks?

No food or drinks inside the rooms, but we have a waiting area with vending machines.

Still Curious?

Still Curious?

Call us on +44 (0) 1233 555 019 or send a message — we'll get back to you within one business day.

Customer service representative with headset

Quick Response

We'll get back to you within one business day — usually much faster.

Real Humans

No bots here — just our friendly Ashford team ready to help you plan the perfect mission.